Advantages

Evaluation Criteria	Xtium	Legacy
100% Virtual Stack (Data Center, Network, SAN, H/W, OS)
Bi-Costal N+2™ Virtual Hosting (multi-tenant, multi-threaded)
Futureproof Hardware, OS, Patch Discipline; 99.999% Availability
Virtual DR, IT Resilience, NeverTape™ backup; 100% Recovery
On-premise virtualization and consolidation (Cloud Appliance)
On-demand resource provisioning (SAN, CPU, VM, BW, Licensing)
Open Systems and Standards; Application Agnostic; SAS 70 Type II
Integrated Managed Services (Virtual Infrastructure-as-a-Service)
Private and Public Virtual Cloud OPT™ transition (off-premise)

missing or costs more

passing grade

meets or exceeds

•	The global IT Infrastructure market is evolving rapidly and converging with cloud system infrastructure services, creating new opportunities for cost savings and business agility.
•	Recently, the market has evolved toward on-demand infrastructure provisioned on a flexible, pay-as-you-grow basis, and the recent advances in cloud computing along with the economic downturn have radically accelerated market innovation.*,**
•	The efficiencies are enabled by the shifts from physical to virtual services and from "just-in-case" to "just-in-time" IT purchasing.* By 2012, Gartner predicts twenty percent (20%) of businesses globally will own no IT assets as a result of these trends.**
•	While the need for the IT infrastructure will keep growing, it will be largely owned by third parties, portending major shifts throughout IT landscape: (i) "build" IT budgets will either be shrunk or reallocated to more strategic projects; (ii) IT staff will have to be re-skilled to meet new requirements; and (iii) IT infrastructure eco-system will have to change radically to meet the market efficiencies.***

Sources: * Gartner RAS Core Research Note G00168687 July 2, 2009; ** Gartner RAS Release January 13, 2010; *** Forrester's "Email in the Cloud" Series January 9, 2009 (cf. build/on-premise vs. buy/cloud email alternatives for multi-'000 user enterprises).


Xtium's unique "Architect and Delegate" model offers an evolutionary, high impact, 2-step process to leverage the emerging IT trends

•	Step 1: architect the infrastructure and application platform using distributed virtual private cloud services (IaaS)
	- User deployment
	- Feature/function topology
	- Geographic reach
•	Step 2: delegate the design execution and maintenance while controlling technology roadmap and total cost of ownership
	- Just-in-time resource provisioning
	- Infrastructure-as-a-Service (subscription-based)
	- SLA-driven strategic relationship

The benefits of "architect and delegate" delivery extend beyond improved cost, enabling companies to:

• Rapidly provision new systems and applications
• Allocate knowledgeable internal IT resources to business critical priorities
• Run the latest software and configurations without upgrade hassles
• Shift upfront capital expense burdens to ongoing operating expenses

This approach also provides greater agility for the IT systems, driving improved operational results for:

• Controls
• Scalability
• Compliance
• Flexibility
• Security
• Business continuity

•	100% recovery and 99.999% availability (unplanned downtime); penalty/credits when not met
•	Top-tier, seismically separated datacenters (multi-tenant and multi-vendor) in Las Vegas, NV and Valley Forge, PA; 40+ more certified globally as needed
•	At least two (2) massively redundant, replicated virtual resource clusters (VRCs)
•	Virtual disaster recovery (DR) and business resilience (DR test every quarter)
•	NeverTape™ back up service, recovery time objective (RTO) of 4 hours; recovery point objective (RPO), back-up from prior night, archived 1 week on rotating basis
•	Single point of contact (monthly status and performance metrics, rolling annual SAS 70 Type II report for compliance, e.g., SOX); Service Level Guidelines:

Priority	Production Impact	Response Time	Target Resolution
1- Fatal	Stopped. No known work around	15 minutes	2 hours
2- Critical	Significantly impared, but operational. No reasonable work around	30 minutes	8 hours
3- Serious	Impared. Reasonable work around. Moderate customer impact	4 hours	24 hours
4- Minor	Impared. Reasonable work around. Low customer impact	24 hours	48 hours
5- Request	Enhancement. Out of scope.	as needed	case by base

Xtium's Virtual IT and DR services allow you to completely rely on Xtium's expertise in enterprise-class infrastructure and operations management. So you're free to focus on strategic initiatives and on adding innovative value to business.

That's critical, because managing today's IT and DR resources demands focus on innovation and strategy to align with the broader business goals. According to Gartner* studies two thirds of IT-related time and budgets are spent on maintaining infrastructure: dealing with updates, making IT routine in task automation, server management and other time consuming jobs.

Xtium removes these daily DR and IT operations hassles from your task list, giving you the time you need to focus on adding strategic value and growing your business. From application, server and network management to desktop support and help desk services, Xtium's DR and IT Operations services offer you a scalable, flexible and reliable solution designed specifically to meet your business demands.

We begin with a planning session with your team. After understanding your operational environment and business drivers, we'll perform a thorough audit, review infrastructure and applications, explore efficiency opportunities and propose a solution which enhances security, performance, flexibility and reliability. And, of course, we'll back our service promises in writing, so it's guaranteed to deliver.

Xtium's operations “tiger” team possesses unmatched technical expertise across major technologies and many business applications, with proven track record in teamwork and experience in the most demanding business-critical applications and remote-management environments.

A mature system of controls and compliance best-practices is essential to effective IT management. Xtium's operations methodology conforms to the standards established by leading technology partners and independent standards bodies, validating the Xtium TQ™ service delivery methodology as the total quality approach to services and giving you the ability to leverage these efforts in meeting your own regulatory requirements.

Xtium has invested in the leading edge technologies for its service delivery platform. Our service delivery systems are matched by our physical infrastructure, with world-class data centers, hardened security and fully redundant networking infrastructure.

Power of X in Xtium™ Infrastructure-as-a-Service(IaaS) Reliability. Performance. Flexibility. Legacy disaster recovery and hosting services have focused on hardware form factor, offering data center facilities and deployment times at odds with continuous operations for IT. While these solutions provide computing density, they offer little in the way of on-demand computing power to client applications. Xtium's proprietary provisioning and continuous operations technology extends the concept of simple, horizontal computing resources into a comprehensive on-demand, infrastructure-as-a-service (IaaS) solution, leveraging new advances in secure virtualization and storage tools. Xtium CO™ IaaS features the ability to move applications across physical infrastructure according to hardware and performance profiles, so customers can precisely match their infrastructure to their business requirements to benefit from increased flexibility, maximized system utilization and lower costs. Reliability and Security – Xtium CO™ IaaS is a secure computing platform:     • Secure, fully isolated virtual servers     • Cisco firewalls     • Hardware-based load balancing     • VLAN network partitioning

Xtium CO 's enterprise-class architecture provides a best-in-class platform with:

    • Quad Core state-of-the-art server platform
    • Gigabit Ethernet networking
    • Storage area networks with performance exceeding typical
    • dedicated server solutions
    • Hardened grid architecture with multiple redundancy across
    • multiple physical nodes

Moreover, Xtium CO™ IaaS fulfills the promise of simple infrastructure service delivery in a managed environment, leveraging VMWare, MSFT, Dell and Cisco technology to provide:

    • Zero-downtime for migrations and hardware upgrades
    • Server cloning for rapid deployment of load-balanced web servers
    • Seamless failover in the event of hardware failure

Xtium CO™ IaaS is compatible with a broad range of operating environments and platforms, including:

    • Windows
    • Linux
    • MSFT SQL Server
    • MySQL

The Xtium CO™ IaaS unique architecture allows for dynamic, real-time upgrades to nodes within the system, guaranteeing continuous increases in overall Xtium CO™ IaaS processing power and performance with no downtime or capital expense, ensuring your application is always running on the most efficient hardware.

With the hassles of your IT or DR infrastructure removed by Xtium's IaaS operations, our Application Intelligence (AI) services help make your mission critical applications work even more effectively. Custom tailored to suit the specific demands of your business, Xtium's AI services help provide greater insight into what makes your business run, extending the reach of reporting and data analysis into the most valuable corporate asset in a knowledge based economy.

While our AI team prides itself on thinking out of the box to look at each customer engagement and needs from a unique perspective, some of the most popular Xtium's AI services comprise:

    • Data Modeling and Trend Analysis
    • Database Architecture and Design
    • Extraction, Transformation, and Load (ETL) Development and Troubleshooting
    • Database Administration and Troubleshooting
    • Database Backup/Recovery Strategies
    • Custom Report Development
    • Stored Procedure Development
    • SQL Server Migration(s)